FAQ: Frequently Asked Questions

 Yes. We offer:

• Free local delivery within 75km (minimum $250 order) 
• Free Australia-wide delivery on orders over $5,000

 The minimum order for all local delivery orders is $250 AUD. 

 For deliveries between 75km and 200km, the delivery fee is:

• $2 per 10km travelled

• We deliver up to 200km from our Taren Point location for standard orders.
• We also offer Australia-wide delivery for qualifying large orders.

Yes — we offer free Australia-wide delivery on orders over $5,000.

Shipping method and timing will vary depending on your location and order size.

Orders placed before 5:00pm on a business day are processed with one full business day handling time. (Except Public Holidays) 

• Delivery Schedule:
• Order placed over Weekends → Delivered Tuesday
• Order placed by 5pm Monday → Delivered Wednesday
• Order placed by 5pm Tuesday → Delivered Thursday
• Order placed by 5pm Wednesday → Delivered Friday
• Order placed by 5pm Thursday → Delivered Monday
• Order placed by 5pm Friday → Delivered Tuesday

Yes — business pick-up is available:

• Location: Taren Point NSW
  Hours: Monday to Friday, 7:00am – 3:00pm

 No - deliveries are currently available Monday to Friday only (Except Public Holidays) 

Please contact us in advance. We will do our best to accommodate timing requests where possible. 

Yes — we strongly recommend placing event, corporate, or large orders early to ensure availability and smooth delivery. 

How should I store my desserts?  

• For best quality and freshness, we recommend storing all desserts in a refrigerated environment unless otherwise specified.
• Desserts should be kept sealed and stored in a cool, stable temperature to maintain texture and flavour.

Yes — most of our desserts are suitable for freezing. Freezing is ideal for:

• Bulk orders 
• Event preparation 
• Extended storage 

When stored correctly, products can be frozen for up to 6 months without compromising quality.

Yes — macarons have an extended freezer life.

• Frozen macarons: Up to 12 months 

This makes them perfect for long-term storage and advance ordering.

We recommend transferring products from the freezer to the refrigerator and allowing them to thaw gradually. Avoid thawing at room temperature, as this may affect texture and quality.

When stored and thawed correctly, our desserts maintain their flavour and structure. However, for the best possible experience, we always recommend enjoying products fresh within the refrigerated shelf life where possible.

Once received, desserts should be:

• Refrigerated promptly 
• Kept sealed in their packaging or airtight containers 
• Stored away from direct sunlight or heat 

Proper storage ensures product quality, freshness, and food safety.

All Sienna Desserts products have the following shelf life guidelines:

• Refrigerated: 5 to 7 days 
• Frozen: Up to 6 months 

For optimal taste and presentation, we recommend consuming products within the refrigerated timeframe where possible.

Minimum Order Requirement: 

• All local delivery orders are subject to a minimum order value of $250 AUD.

Local Delivery: Free delivery within 75km

• Sienna Desserts offers complimentary delivery within a 75km radius of our kitchen: 
• This applies to orders meeting the minimum spend.
• Address: 4/46–50 Bay Rd, Taren Point NSW 2229 Australia

Extended Delivery 75km to 200km: 

• Deliveries beyond 75km and up to a maximum of 200km are available at: $2 per 10km travelled
• All extended delivery orders must meet the $250 minimum order requirement.

Australia-Wide Delivery For large orders:

• We offer free Australia-wide delivery on orders exceeding $5,000 AUD. 
• Shipping methods and timeframes may vary depending on location, order size, and product requirements.

Delivery Schedule & Processing:

• Deliveries operate Monday to Friday only (excluding public holidays)
• Orders placed by 5:00pm (business days) require one (1) full business day handling time
• Example: Order placed Monday before 5:00pm → Delivered Wednesday
• All delivery timeframes are estimates only.

Business Collection (Pick-Up) Customers may collect orders from:

• 4/46–50 Bay Rd, Taren Point NSW 2229
• Collection Hours: Monday to Friday
• 7:00am – 3:00pm
• Orders must be confirmed prior to collection.

Delivery Conditions 

• Customers must provide accurate delivery details at the time of ordering
• Delivery timeframes may be affected by traffic, weather, or operational factors
• Sienna Desserts is not liable for delays outside of reasonable control
• Authority to leave must be specified if unattended delivery is required

Order Responsibility

• Once an order has been delivered or collected, responsibility transfers to the customer.
• Appropriate storage is required to maintain product quality

Large Orders & Events

• We recommend placing large, corporate, or event orders in advance to ensure availability and scheduling.

We recommend placing large, corporate, or event orders in advance to ensure availability and scheduling.

Planning a large event or wedding? Let Sienna Desserts take care of the dessert catering. We offer a variety of catering options to fit any budget and will work with you to create a dessert menu that your guests will love. Contact us to find out more!