FAQ: Frequently Asked Questions

 Yes. We offer:

• Free local delivery within 75km (minimum $250 order) 
• Free Australia-wide delivery on orders over $5,000

 The minimum order for all local delivery orders is $250 AUD. 

 For deliveries between 75km and 200km, the delivery fee is variable:

•  Based on road kilometres from 4/46–50 Bay Rd, Taren Point

• We deliver up to 200km driving distance from our Taren Point location for standard orders. See more Delivery Zones & Coverage Listed Below.
• We also offer Australia-wide delivery for qualifying large orders.

Yes — we offer free Australia-wide delivery on orders over $5,000.

Shipping method and timing will vary depending on your location and order size.

Orders placed before 5:00pm on a business day are processed with one full business day handling time. (Except Public Holidays) 

• Delivery Schedule:
• Order placed over Weekends → Delivered Tuesday
• Order placed by 5pm Monday → Delivered Wednesday
• Order placed by 5pm Tuesday → Delivered Thursday
• Order placed by 5pm Wednesday → Delivered Friday
• Order placed by 5pm Thursday → Delivered Monday
• Order placed by 5pm Friday → Delivered Tuesday

Yes — business pick-up is available:

• Location: Taren Point NSW
  Hours: Monday to Friday, 7:00am – 3:00pm

 No - deliveries are currently available Monday to Friday only (Except Public Holidays) 

Please contact us in advance. We will do our best to accommodate timing requests where possible. 

Yes — we strongly recommend placing event, corporate, or large orders early to ensure availability and smooth delivery. 

No, all prices are displayed exclusive of GST. A 10% GST is applied at checkout, and your final total will include this amount before you complete your purchase. 

How should I store my desserts?  

• For best quality and freshness, we recommend storing all desserts in a refrigerated environment unless otherwise specified.
• Desserts should be kept sealed and stored in a cool, stable temperature to maintain texture and flavour.

Yes — most of our desserts are suitable for freezing. Freezing is ideal for:

• Bulk orders 
• Event preparation 
• Extended storage 

When stored correctly, products can be frozen for up to 6 months without compromising quality.

All Sienna Desserts products have the following shelf life guidelines:

• Refrigerated: 5 to 7 days 
• Frozen: Up to 6 months 

For optimal taste and presentation, we recommend consuming products within the refrigerated timeframe where possible.

Yes — macarons have an extended freezer life.

• Frozen macarons: Up to 12 months 

This makes them perfect for long-term storage and advance ordering.

We recommend transferring products from the freezer to the refrigerator and allowing them to thaw gradually. Avoid thawing at room temperature, as this may affect texture and quality.

When stored and thawed correctly, our desserts maintain their flavour and structure. However, for the best possible experience, we always recommend enjoying products fresh within the refrigerated shelf life where possible.

Once received, desserts should be:

• Refrigerated promptly 
• Kept sealed in their packaging or airtight containers 
• Stored away from direct sunlight or heat 

Proper storage ensures product quality, freshness, and food safety.